[Steven Canan]

in reply to: Can I change the battery myself in my Tracker? #3332

The battery inside the Armadillo Tracker is a rechargeable LiFePO4 battery pack custom-made for Houston Radar.  It is not available off-the-shelf and must be replaced by Houston Radar authorized service centers.  Please contact support@houston-radar.com and request an RMA to have the battery replaced in your Tracker.  A quote or sales order will be sent along with an RMA number and return instructions.  The battery capacity will be measured.  If the battery capacity is less than 85%, we will proceed with battery replacement.  If it is above 85%, we will tell you the battery capacity and let you decide whether to proceed with the replacement or not.

[Steven Canan]

in reply to: Can I add the Apple MFI option after I have received my Armadillo Tracker? #3330

Yes, we can add the Apple MFI option after your Armadillo Tracker has left the factory after production.  Please email support@houston-radar.com and request to add the Apple MFI to the serial number(s) for the Trackers.  A quote or sales order will be generated along with an RMA number and return instructions.  Once we receive the Tracker(s), we will test each device and install the Apple MFI hardware.  The Tracker(s) will go through our Quality Control process and receive a new serial number since we are adding new hardware to the device.  We will then return the Tracker(s) to you.

[Steven Canan]

in reply to: My device does not show up in the Bluetooth section of my Windows 11 PC. #3166

1. In Windows 11, click on the Start button and select Settings.
2. In the Bluetooth devices section, click on View all devices at the bottom of the section.
3. Scroll down to Device settings and set Bluetooth devices discovery to Advanced.

Confirm the device is powered on to pair with the device.

For the Armadillo Tracker or Crossfire, the Bluetooth service is not available while the cable is connected to the device.  Remove the cable to pair with it.

• This reply was modified 6 months, 1 week ago by Steven Canan.
• This reply was modified 6 months, 1 week ago by Steven Canan.
• This reply was modified 6 months, 1 week ago by Steven Canan.

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